IBM's policy dates back to the year 1953 by the then CEO Thomas J. Watson Junior, who stated that regarding the policy of IBM to engage people who have the talent, personality and background needed to fill a particular job irrespective of race, color or creed. The decision to develop a strategy for cultural awareness and acceptance within IBM Australia was driven by corporate values and legal necessaries. IBM's thinking regarding cultural diversity never developed in isolation. It constitutes a long held view that through valuation of diversity, IBM unfolds new point-of-view, exploits various knowledge and experience and produces new ideas, suggestions and methodologies. (Cultural Diversity, IBM style)
The service delivery discipline aims what service the business needs of the providers so as to provide proper support to the business users. The genre consists of the following processes (i) "Service Level Management (ii) Capacity Management (iii) IT Service Continuity Management (iv) Customer Relationship Management and (v) Financial Management." (Infrastructure Technology Infrastructure Library)
References
Cultural Diversity, IBM style. Retrieved at http://www.humanresourcesmagazine.com.au/articles/74/0C021774.asp?Type=60&Category=903Accessed...
Retrieved at http://www.answers.com/topic/information-technology-infrastructure-library. Accessed 12 November, 2005
Multilingual Information Management: Current Levels and Future Abilities. A report
Commissioned by the U.S. National Science Foundation and also delivered to the European Commission's Language Engineering Office and the U.S. Defense Advanced Research Projects Agency. April 1999. Retrieved at http://www.cs.cmu.edu/~ref/mlim/. Accessed 12 November, 2005
Network Operations. Retrieved at http://www.centechgroup.com/products/NO_services.html. Accessed 11 November, 2005
Swanson, Douglas L; Esposito, Richard A; Jester, Jean. Managing quality for IT. Retrieved from http://www.qualitydigest.com/mar99/html/body_itech.html. Accessed 11 November, 2005
The IT Operations Division. Retrieved at http://www.co.hennepin.mn.us/vgn/portal/internet/hcdetailmaster/0,2300,1273_10055710_107790372,00.html. Accessed 11 November, 2005
Value Proposition. Retrieved at http://www.infovista.com/about_infovista/default.asp. Accessed 12 November, 2005
